Terms & Conditions

Last updated: January 2026

1. About Us

City Wheels Limited (“City Wheels”, “we”, “our”, or “us”) is a private hire and chauffeur services company operating in the United Kingdom. We provide pre-booked taxi services, executive chauffeur services, airport transfers, corporate travel, long-distance journeys, and related transport solutions. All services are provided in accordance with applicable UK private hire regulations and local authority licensing requirements.

2. Acceptance of Terms

By booking, using, or accessing any services provided by City Wheels Limited—whether via our website, phone, email, mobile messaging, or third-party platforms—you agree to be bound by these Terms & Conditions.

3. Booking & Service Provision

City Wheels operates strictly as a pre-booked private hire service. A booking is confirmed only once accepted by City Wheels. Customers must ensure all booking details provided are accurate.

4. Fares & Payments

Fares may be fixed or estimated. Additional charges may apply for waiting time, extra stops, tolls, parking, or special requirements. Payment must be made in full unless a prior written agreement exists.

5. Waiting Time Policy

Waiting time may be charged beyond any included allowance. For airport pick-ups, flights are tracked where details are provided.

6. Cancellation & No-Show Policy

Late cancellations and no-shows may be charged in full. Chauffeur and executive bookings may have stricter cancellation terms.

7. Passenger Responsibilities

Passengers must behave respectfully, comply with seatbelt laws, ensure children use appropriate child seats, and avoid damaging vehicles.

8. Vehicle & Driver Allocation

Vehicle images shown are indicative only. City Wheels reserves the right to substitute vehicles where necessary.

9. Delays & Force Majeure

City Wheels is not liable for delays caused by traffic, weather, accidents, or events beyond reasonable control.

10. Luggage & Personal Belongings

Passengers are responsible for their belongings. City Wheels is not liable for loss unless caused by proven negligence.

11. Health, Safety & Compliance

Passengers must not request drivers to breach traffic laws or licensing conditions.

12. Corporate & Account Customers

Corporate customers may be subject to separate agreements which shall prevail in case of conflict.

13. Complaints & Feedback

Complaints should be submitted in writing with full booking details for investigation.

14. Data Protection & Privacy

Personal data is processed in accordance with UK GDPR and applicable data protection laws.

15. Limitation of Liability

Liability is limited to the value of the booked journey, except where exclusion is not permitted by law.

16. Amendments to Terms

City Wheels reserves the right to amend these terms at any time. Updated terms apply to future bookings.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

18. Company Details

City Wheels Limited – Private Hire & Chauffeur Services, United Kingdom