Cancellation & No-Show Policy

This document sets out the official cancellation and no-show policy of City Wheels Limited. It is intended to reflect standard practice within the executive chauffeur and professional ground transportation industry and applies to all pre-booked services unless otherwise agreed in writing.

1. Standard Cancellation Policy

Cancellations made twelve (12) hours or more prior to the scheduled pickup time are free of charge.
Cancellations received within twelve (12) hours of the scheduled pickup time may be subject to the full service charge.

2. Airport Transfers – Waiting Time & No-Show

For airport pickup services, City Wheels Limited monitors flight arrival times and provides up to sixty (60) minutes of complimentary waiting time following the actual landing time of the flight.
If the passenger does not arrive, cannot be contacted, or fails to make contact within sixty (60) minutes after landing, the booking will be classified as a no-show and the full fare will be charged.

3. Passenger Communication & Delays

Passengers are requested to inform City Wheels Limited as soon as reasonably possible of any delays, missed flights, or changes to travel arrangements.
Where timely communication is received, reasonable efforts will be made to accommodate updates.

4. General Terms

This policy is applied fairly and consistently to protect both the client and the service provider.
City Wheels Limited reserves the right to review exceptional circumstances at its discretion.

Issued by:
Sultan Zeb – Director
City Wheels Limited