Privacy Policy

Last updated: January 2026

1. Introduction

City Wheels Limited (“City Wheels”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with UK GDPR and applicable data protection laws.

2. Information We Collect

We may collect personal information including:

  • Name and contact details
  • Booking information and payment details
  • Pickup and drop-off locations
  • IP address and communication records

3. How We Use Your Information

Your information is used to:

  • Provide transport services
  • Manage bookings and process payments
  • Comply with legal obligations
  • Improve our services
  • Communicate with you regarding your journey

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity
  • Legal obligations
  • Legitimate business interests
  • Your consent, where applicable

5. Data Sharing

We may share your data with:

  • Licensed drivers
  • Payment processors
  • Regulatory authorities
  • Trusted service providers
    This is done only where necessary to deliver our services or comply with the law.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse.

7. Data Retention

Personal data is retained only as long as necessary to fulfil its purposes, including legal, accounting, or regulatory requirements.

8. Your Rights

You have the right to:

  • Access, correct, restrict, or request deletion of your personal data
  • Object to certain processing activities
    Subject to legal limitations.

9. Cookies & Website Usage

Our website may use cookies to enhance user experience and analyse website traffic.
You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. City Wheels Limited is not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
All updates will be published on our website and apply to future use.

12. Contact Us

For questions about this Privacy Policy or how we handle your data, contact City Wheels Limited through our official communication channels.