Privacy Policy

Last updated: January 2026

1. Introduction
City Wheels Limited (“City Wheels”, “we”, “our”, or “us”) is committed to protecting and respecting your
privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in
accordance with UK GDPR and applicable data protection laws.

2. Information We Collect
We may collect personal information including your name, contact details, booking information, payment
details, pickup and drop-off locations, IP address, and communication records.

3. How We Use Your Information
Your information is used to provide transport services, manage bookings, process payments, comply with
legal obligations, improve our services, and communicate with you regarding your journey.

4. Legal Basis for Processing
We process personal data based on contractual necessity, legal obligations, legitimate business interests,
and where applicable, your consent.

5. Data Sharing
We may share your data with licensed drivers, payment processors, regulatory authorities, and trusted
service providers where necessary to deliver our services or comply with the law.

6. Data Security
We take appropriate technical and organisational measures to safeguard your personal data against
unauthorised access, loss, or misuse.

7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected,
including legal, accounting, or regulatory requirements.

8. Your Rights
You have the right to access, correct, restrict, or request deletion of your personal data, and to object to
certain processing activities, subject to legal limitations.

9. Cookies & Website Usage
Our website may use cookies to enhance user experience and analyse website traffic. You may control
cookie preferences through your browser settings.

10. Third-Party Links
Our website may contain links to third-party websites. City Wheels Limited is not responsible for the
privacy practices of those sites.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on our website and
apply to future use.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you may contact City
Wheels Limited through our official communication channels.